People approach information—online and in print—in different ways. As communicators, it’s our job to help accommodate as many of those ways as possible. After all, at the core of user-centered design is the user experience.
The world is changing in more ways than we can count. For benefits professionals, this means adapting to three big, new realities and factoring them into your employee benefits strategy to help your organization thrive.
How many times have you spoken of your employees in generalities? “Our average age is 42,” or “Our average income is $72,000 a year.” What do those generalities tell you about Paul in Accounting’s current sources of stress, or which programs he might be open to or need? Learn why thinking of your employees as individuals, instead of averages, will increase the effectiveness of your benefits communication.
Most employers have finally realized that they need to have a benefits website—sometimes called a hub or portal—as a single place online (outside the firewall) to house all their benefits information. But in today’s world, that just isn’t enough.
When it comes to communicating new programs, it’s tempting to take the path of least resistance and let your program vendor handle the communication—especially if it’s included in their implementation fees. But unless it is fully aligned with your brand and your overall strategy, that standard communication can lead to lackluster results that could cost you in the long run.
Employee engagement is the ultimate challenge—and reward—for benefits professionals. It’s the culmination of lots of hard work by many people on your team. While there’s no way to shortcut the process, you can bolster your success with takeaways from these upcoming events.
With efforts under way in Washington to dismantle the Affordable Care Act, your employees will be turning to you to explain how any changes to Obamacare will affect their health coverage. As hard as it may be to talk about a subject that’s in flux, it’s crucial to remember that keeping the lines of communication open—especially at a time like this—is key to maintaining and increasing employee trust.
The new hire onboarding experience is your opportunity to make a first—and lasting—impression with new employees about the benefits you provide and how to engage with them. To set the right tone with this captive audience, borrow a few tips from your marketing department’s playbook and learn how to best engage employees from day one.
Ten years ago, there was no such thing as a “smartphone,” and when the iPhone was unveiled in 2007 no one could have predicted the mobile revolution that followed. From Facebook to selfies and everything in-between, our phones have become our primary connection to the rest of the world. Learn what this mobile revolution means for the future of employee benefits.